Semi Dedicated Team

Semi-Dedicated Team



Semi-Dedicated Team?


A Semi-Dedicated team is a bridge between Shared and Dedicated Support plan. Unlike shared plans, the same team will be working everyday, managing not more than 5 clients. The Semi-Dedicated Team will have an Account Manager and real time assistance of 24/7 Quality Management team.


Who needs Semi-Dedicated Team?


This plan is suitable for medium sized Web Hosting companies who can't afford a Dedicated team yet, but would still need better control over the Support team.  


We have categorized the Semi-Dedicated Plans as:

Lite Semi-Dedicated Team          Order Now

1 Shared Team Manager/Account Manager

1 Team Leader

3 Shift Leads

L1 / L2 /L3 Support Levels

HelpDesk / E-mail / Live Chat support

30 minute Response Time

6 hours Resolution Time

20 or less tickets a day

10 or less servers

1 hour free admin time per day (no carry forwarding)

Pro-active Communication with Data center

24/7 access to team via chat/ e-mail


Heavy Semi-Dedicated Team      Order Now

Shared Team Manager/Account Manager

1 Team Leader

3 Shift Leads

L1 / L2 /L3 Support Levels

HelpDesk / E-mail / Live Chat support

30 minute Response Time

6 hours Resolution Time

40 or less tickets a day

20 or less servers

3 hour free admin time per day (no carry forwarding)

Pro-active Communication with Data center

24/7 access to team via chat/ e-mail

Medium Semi-Dedicated Team   Order Now

Shared Team Manager/Account Manager

1 Team Leader

3 Shift Leads

L1 / L2 /L3 Support Levels

HelpDesk / E-mail / Live Chat support

30 minute Response Time

6 hours Resolution Time

30 or less tickets a day

15 or less servers

2 hour free admin time per day (no carry forwarding)

Pro-active Communication with Data center

24/7 access to team via chat/ e-mail